IT Support-IT Consulting-IT Service Washington DC
eGuard Technology Services is the premier IT support consulting company in the Washington DC metro area. We become your DEDICATED IT Department for your small to mid-size business.
If you are experiencing poor IT support, unnecessary downtime, employee dissatisfaction and unpredictable IT costs, then WE CAN HELP!
- Are you 100% satisfied with your IT service provider? You should be 100% satisfied with the IT service you are receiving from your IT management consultant. When you are paying for IT solutions and IT management services, you have every right to be 100% satisfied! Read More
- Do you constantly have to call your IT service provider to come and fix the same issue over and over? We are very different than other IT consulting firms. ALL calls that come into our Network Operating Center (NOC) or Helpdesk hotline are handled by one of our senior technical engineers, offering you the highest quality IT management and support. Read More
- Do you feel that you are always telling your IT consultant about a problem on your network or computers? At eGuard Tech we have invested in technologies that allow us to maintain a healthy and trouble free network and computers for our clients. Our IT management has made an extensive investment in monitoring software that allows us to “see” a problem on your network before it becomes a real issue. Read More
- Do you know what your current IT consulting firm is doing on your network? If you don’t, you should. At eGuard Tech, your IT management consultant will provide you with a monthly report of ALL activities performed on each client’s network. Read More
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Are you 100% satisfied with your IT service provider? You should be 100% satisfied with the IT service you are receiving from your IT management consultant. When you are paying for IT solutions and IT management services, you have every right to be 100% satisfied! We at eGuard Tech understand the importance of keeping our clients 100% happy. Our responsibility is to maintain our clients network and computers; providing unparalleled IT management and support; guide our clients through the ever growing maze of technology. By providing such services, we allow our clients to focus on running their organization and concentrate on their responsibilities while we take care of ours. Through our finely tuned and well developed proven methodology, we can bring the type of satisfaction with our service delivery and management that no other IT consulting company can match.
Do you constantly have to call your IT service provider to come and fix the same issue over and over? We are very different than other IT consulting firms. ALL calls that come into our Network Operating Center (NOC) or Helpdesk hotline are handled by one of our senior technical engineers providing you with the highest quality IT management and support. Our experts will handle your technical issues after performing the due diligence that is necessary to fix the problem the first time. At eGuard we do not hire temps or interns or outsource our helpdesk to a different country. We have dedicated staff assigned to work on your systems and solve your issues. We go through a very rigorous interview process before we hire our technical engineers and we continuously train our engineers with the technologies that our clients use.
Do you feel that you are always telling your IT consultant about a problem on your network or computers? at eGuard Tech we have invested in technologies that allow us to maintain a healthy and trouble free network and computers for our clients. Our IT management has made an extensive investment in monitoring software that allows us to “see” a problem on your network before it becomes a real issue. In many cases there are many signs of trouble on your network and computers that the system will detect and report. We feel that it is the responsibility of the IT consulting firm to always maintain a watchful eye on your devices and monitor for these signs. With our technologies, we can not only detect a problem before it causes problems, but in some cases we can deploy automated scripts that can fix the problems too.
Do you know what your current IT consulting firm is doing on your network? If you don’t you should. At eGuard Tech we provide a monthly report of ALL activities performed on each client’s network. We provide an Executive Summary on the health of your network in conjunction with a full work detail and timesheet report so that you know exactly what our engineers did proactively to prevent problems and also what work was done to fix reported issues.
