From inception, eGuard Tech was created to address the growing technology needs of non-profits and small businesses in the Washington DC Metro area. We offer an affordable, expert IT staff experienced in managing the growing IT issues facing small businesses and non-profits, and with our proactive approach to managing IT, you’ll know that we do our job so you can enjoy the peace of mind to stay focused on your organization.
At eGuard Tech, we offer affordable, direct access to a dedicated technology team of professional, responsive, and knowledgeable experts. With our proactive approach to managing IT, you’ll know that we do our job so you can enjoy the peace of mind to stay focused on your organization.
“We do our job so you can get back to doing yours.”
- Teamwork – We work together to do whatever it takes to get the job done.
- Educate – Educate our clients and continue to educate ourselves.
- Accountability with Integrity – We are ALL responsible for the success of our clients through trust and honesty.
- Mitigate & Communicate – We want to mitigate our client’s IT issues whilst continuously communicating with them.
WHAT WE DO
We’re at the top of our class
According to a recent satisfaction resolution survey among our clients, we scored a 98.38% initial ticket-trouble resolution score, which means we excel in resolving IT issues the first time. Customers can rely on us with confidence to manage the issues they hire us to manage. Perhaps this is why we can boast a 95% client retention rate, and even suggest that if we’re not the first IT provider you’ve ever engaged – we’ll probably be the last.
We don’t speak geek
We guarantee quality, credibility and accountability, and that our services are backed by some of the industry’s most relied upon solutions. But our geeks don’t speak geek, we want to speak with you. When it comes to technical know-how, no question is too big or too small, from a simple email glitch to an entire server configuration. Our flat fee pricing means we take the hassle out of IT support. We’re just here to help.
No reservation? No problem
We internally manage our workloads so that when you open a ticket, we’ll have a technician available, period. While Helpdesk is ready to talk to you whenever you call, rest assured that your issues are always assigned to your dedicated technician so that you won’t have to explain the issue multiple times throughout the project. You and your primary technician can see a ticket through from beginning to end, ensuring continuity, momentum and a quick resolution.
All in a day’s work
On average, tickets are resolved within a day – 22 hours and 33 seconds to be more precise. We shout quality and efficiency because we’ll only accept work that we know we can do competently. When we say “Yes, we can”, we mean it. When you partner with eGuard Tech, you can be confident that we have the technical proficiency to do the project right, and to get it done on time.
Our proven process is our secret sauce
Although it’s not a secret, anymore. 35% of our new business last year came from referrals of existing clients, so people are catching on. What makes us so special? Working with your own dedicated service engineer who gets to know you and your business; that keeps your response time in check and-we promise-no upcharges for trip visits and extra support hours. Service ticket escalation procedures are seamlessly “baked in” to our resolution process, to ensure that we’re always moving forward on our assigned projects. Our most important step? We’ll ask if there is “anything else” we can assist you with before letting you go!
The relationship matters
We’re more than just a phone call away – we’re local! Look us up. We’re right in the heart of DC (on the corner of 14th and K Street NW to be exact). Whether you invite us to stop in, or let us play host to a visit, get to know us. We think you’ll rest easier once you get to know the folks who keep your network secure, and your business running smoothly.