From inception, eGuard Tech was created to address the growing technology needs of non-profits and small businesses in the Washington DC Metro area. We offer an affordable, expert IT staff experienced in managing the growing IT issues facing small businesses and non-profits, and with our proactive approach to managing IT, you’ll know that we do our job so you can enjoy the peace of mind to stay focused on your organization.
At eGuard Tech, we offer affordable, direct access to a dedicated technology team of professional, responsive, and knowledgeable experts. With our proactive approach to managing IT, you’ll know that we do our job so you can enjoy the peace of mind to stay focused on your organization.
All of our IT solutions & client interactions are as simple as possible, but not any simpler. This is a reference to Albert Einstein’s line “Everything should be made as simple as possible, but not any simpler”. The reason behind this important core value is the need to create a level of efficiency when it comes to troubleshooting, implementing & managing our solutions as well as communicating & interacting with our clients.
Is there something I can do with my work that can make the lives of our client easier and better? Do we want to reboot a server in the middle of the day just because it’s convenient? If a 3rd party vendor is being difficult, we don’t stop the client’s progress because of outside pressure. We are here to make technology work for our clients without stressing them. We get shit done!
We do not differentiate between the end-users. Everyone is equally important and special, no matter if that person is the CEO or an intern. We make sure everyone feels that they are important and we interact with every client with utmost professionalism, every day. We hate snobs!
Give your word and keep your word. Explain what you are going to do, when you are going to do it, and what they can expect after you’re done.
We Work Together! We are all watching out for each other. Because we are all working together to move the needle. We accomplish more together and get better outcomes. We can get better outcomes and accomplish more towards our overall objectives by following this core value.
According to a recent satisfaction resolution survey among our clients, we scored a 98.38% initial ticket-trouble resolution score, which means we excel in resolving IT issues the first time. Customers can rely on us with confidence to manage the issues they hire us to manage. Perhaps this is why we can boast a 95% client retention rate, and even suggest that if we’re not the first IT provider you’ve ever engaged – we’ll probably be the last.
We guarantee quality, credibility and accountability, and that our services are backed by some of the industry’s most relied upon solutions. But our geeks don’t speak geek, we want to speak with you. When it comes to technical know-how, no question is too big or too small, from a simple email glitch to an entire server configuration. Our flat fee pricing means we take the hassle out of IT support. We’re just here to help.
We internally manage our workloads so that when you open a ticket, we’ll have a technician available, period. While Helpdesk is ready to talk to you whenever you call, rest assured that your issues are always assigned to your dedicated technician so that you won’t have to explain the issue multiple times throughout the project. You and your primary technician can see a ticket through from beginning to end, ensuring continuity, momentum and a quick resolution.
On average, tickets are resolved within a day – 22 hours and 33 seconds to be more precise. We shout quality and efficiency because we’ll only accept work that we know we can do competently. When we say “Yes, we can”, we mean it. When you partner with eGuard Tech, you can be confident that we have the technical proficiency to do the project right, and to get it done on time.
Although it’s not a secret, anymore. 35% of our new business last year came from referrals of existing clients, so people are catching on. What makes us so special? Working with your own dedicated service engineer who gets to know you and your business; that keeps your response time in check and-we promise-no upcharges for trip visits and extra support hours. Service ticket escalation procedures are seamlessly “baked in” to our resolution process, to ensure that we’re always moving forward on our assigned projects. Our most important step? We’ll ask if there is “anything else” we can assist you with before letting you go!
We’re more than just a phone call away – we’re local! Look us up. We’re right in the heart of DC (on the corner of 14th and K Street NW to be exact). Whether you invite us to stop in, or let us play host to a visit, get to know us. We think you’ll rest easier once you get to know the folks who keep your network secure, and your business running smoothly.
Let’s discuss how you can win with your technology.