The eGuard rescue product allows our technical support team to provide you with instant support, relieving you of the wait for a technician to arrive onsite.

With the customer's permission, a small .exe applet file automatically downloads to the remote PC. Through this interface, Technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.

The Applet provides remote Customers with:

• Interactive Chat and detailed Session History
• Prompts to permit or deny Technician access to all functions
• File Transfer to the Technician
• Ability to stop Remote Control or disconnect at any time

Our eGuard Rescue product Complies with HIPAA, Sarbanes-Oxley and other corporate, local, and federal legislation with end-to-end, 256-bit SSL encryption — the same security levels used and trusted by major banking institutions.