» Initial Site Survey (27-Point Network Audit):
A senior engineer will come on-site to create initial network documentation and audit your network for potential problem areas including.
*Network security
*Data back-ups
*Virus protection
*Spam filtering
*Hardware integrity (check for pending failures)
*System performance and trends
*Overall network design and layout
This 24/7 network monitoring service will allow us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we will monitor include:
*Server traffic and load
*Hardware integrity and reliability
- Storage space and availability
- Back-up success and failures
- Anti-virus protection
- Spyware detection and removal
- Uninterruptible Power Supply (UPS) monitoring
Every three months we will come on-site to perform an extensive analysis of your network's trends, security, and performance, as well as to review your company's goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Every month a technician will come on-site and conduct a thorough audit and tune up of your network to:
- Review and update available security patches
- Check status of Anti-Virus Clients
- Test peripherals, such as UPS(s)
- Perform partial restore to ensure back-ups are functioning properly
- Review hard drive space, memory, CPU utilization
- Review network documentation and make changes as necessary
- Review routers, firewalls, and switches for failure or problems
- Optimize server for maximum performance and reliability
- Review and install operating system updates
- Test backup and restore data
- In-depth review of server logs for errors and potential problems
- Add and remove users
** Thanks to a remote filtering service we offer through our partnership, we can stop 97% of all spam and filter 100% of viruses sent via e-mail without requiring you to purchase and maintain expensive in-house hardware or software.
** The unlimited spam filtering option is only valid for contracts with full workstation support
In the RARE event that your network goes down, or if you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. You can consider this like a network insurance plan.
You and your employees can call anytime during business hours and speak to a technician about problems they are experiencing.
In the case of fire, flood, or other disaster, we will restore your server to its original state. (Labor only. Software and hardware costs are additional.)
We are so confident in our eGuard Managed Services program that we are willing to back it up with a powerful guarantee that no other IT firm or consultant would dare to make:
We guarantee that we will be able to detect, diagnose, and PREVENT any type of network problem from escalating into downtime. If by some odd chance your network goes down, if you get a virus, a hacker invasion, or any other problem that requires clean up and fixing, we will do all of the work necessary to restore your network back to full speed with no additional service fees to you.
$55 per Workstation
$299 per Server
$199 per Network (Firewalls, routers, switches, etc.) |
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