So you're not technical? In fact you don't even know what a ping check really does, or why it should be relevant to your prospects.   Don't worry – eGuard Tech Services and our technical team came up with this part of the resource center to help our clients understand the different aspects of our network monitoring services.

The following sections take each feature set and list plainly what each feature does and what the benefit would be to our clients.

» Anti-Virus Pattern File Check       

What does it do?

    * The system can alert you when the anti-virus pattern file being used on the server is not the current version recommended by the AV vendor.
    * You are alerted to AV out-of-date conditions and the condition is posted to our Dashboard.

What is the benefit to you?
    * Enables us to act swiftly to ensure the pattern file is updated, so that our client remains safe from attack. Fewer virus infestations and less consequent downtime and hassle are the result. Our client can focus on their business – not their viruses.

» Backup Complete Check

What does it do?
    * The system can alert us when the backup(s) has not completed successfully.
    * We can indicate whether ‘Complete with Exceptions’ is treated as a pass or a fail.       

What is the benefit to you?
    * Ensures you have an up-to-date backup.
    * Keeps your business safe.
    * Avoids situations where a disaster (disk crash etc.) turns into a business-threatening catastrophe.
    * Automated check inspires confidence. You’ll know your data is safe.
    * Lower charges may be applied, depending on how you are assessed charges for recovery.

» Drive Space Consumption Check

What does it do?
    * Alerts us if a disk begins to fill at a faster rate than the threshold we have set.

What is the benefit to you?
    * Enables us to spot problems as they develop and act before the resulting system crash.       
    * Enables us to act on the root cause (the reason why the disk is filling) rather than dealing with the resulting symptom (a crash).
    * Enables us to deliver an ‘ounce of prevention’ and ensure high levels of uptime.

» Critical Events Check       

What does it do?
    * The system can alert us to the number of distinct critical events in any of the event Logs during the past 24 hours.
    * It provides detail on either the 10 most numerous or ten most frequent (your option) critical events in any of the Event Logs.

What is the benefit to you?
    * Helps us spot developing problems and act before they become serious impediments to business.
    * Greater uptime and less systems hassle.

» Microsoft Exchange Check

What does it do?
    * Checks the size of the Information Store and alerts us if it exceeds a threshold set by us.

What is the benefit to you?
    * Avoids Information Store crashing into the preset limit on SBS servers.       
    * Helps us deal with developing problems so as to avoid major crashes and complicated recovery processes later.
    * More reliable email systems are the result.
    * More uptime, less systems hassle and the other consequential benefits of having reliable systems (better customer service, higher employee satisfaction, etc.) are the result.
    * Lower charges to you with our eGuard Platinum Managed Plan.
    * Automated check inspires more confidence in your systems and your IT support provider.

» Hacker Check       

What does it do?
    * The system can alert us if failed login attempts exceed a threshold set by you
    * Helps us identify hacker attacks. Can recommend added security measures.       

What is the benefit to you?
    * Safer systems.
    * More uptime due to fewer successful hack attempts.
    * More confidence in your systems and your support provider.
    * Less cost incurred for cleanups.

» Physical Disk Check       

What does it do?
    * The system can alert us when any attached disk is reporting errors.       

What is the benefit to you?
    * We will be able to act before a crash happens.
    * You experience less disruption, greater uptime and can focus on business – not systems

Managed Service Plans (PLATINUM)

This program is ideal for business owners who:

    * Need to have their computer network, e-mail, database and Internet access up and running 24/7/365 without problems
    * Value the security of their data, and want to do everything possible to prevent loss, corruption or theft.
    * Want to maximize the speed, availability and performance of their network.
    * Hate dealing with--or thinking about--computer problems and other complexities of operating a computer network.
    * Don't have the time or staff to deal with computer network maintenance.

Business efficiency increases the demand for networked systems that don't let time and distance get in the way of success. Networked communication infrastructure is the backbone of all automated operations and must be constantly upgraded and maintained to ensure efficiency and security.

eGuard Technology Services, Inc. Network Consultants help assess, design, and implement a networked communication architecture that will support business applications, and be easily scalable to future technologies.
True On-Site "Critical System Maintenance and Monitoring"